Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We’ll refund your order with no questions asked, if you’re able to send back the product with packaging back to us, unused, sealed and without any damage, within 15 days from delivery.
In case there are items missing from your order, it is mandatory to share an unboxing or unpacking video with the customer support team (applicable in both cases of a partial order or empty box received by the customer).
For bars and cookies, we will refund your order with no questions asked, if you’re able to send back the product with packaging back to us and without any damage and within 15 days from delivery. Please ensure that not more than 1 single bar or 1 pack / pair of cookies should have been consumed to be eligible for refund. For liquid coffee sachets, please ensure that not more than 1 single sachet should have been consumed to be eligible for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 2 to 4 days. In case of COD, we’ll issue a cheque or send by IMPS whichever is convenient to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care.ubcoffee@gmail.com
Cancellations
For Cancellations please contact us within 12 hours of placing the orders online.
Requests received after dispatch details and tracking code sharing will not be cancelled.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care.ubcoffee@gmail.com and send your item to: Khyati & Sons Enterprise, B Block, Chandraprabhu V-2, B/H Vasna Bus-Stop, Vasna Ahmedabad 380007.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Khyati & Sons Enterprise, B Block, Chandraprabhu V-2, B/H Vasna Bus-Stop,
Vasna Ahmedabad 380007.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
